The agreement between Thryvio and anyone using our website or services. Written to be clear, fair, and to protect both sides.
These Terms and Conditions ("Terms") govern your use of the website thryvio.co.uk (the "Site") and the services provided by Thryvio ("we", "us", "our"). By accessing or using the Site, submitting an enquiry, engaging our services, or communicating with us through any channel, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use the Site or engage our services.
These Terms are entered into between Thryvio and either (a) an individual visitor of the Site, or (b) a client business engaging our services (each referred to as "you" or "the Client" depending on context).
Thryvio provides automation, web design, SEO, and related digital services to UK small businesses. Specific service scope, deliverables, timelines, and fees are agreed in writing on a per-project basis via proposals, statements of work, or email confirmation.
We reserve the right to refuse or terminate any engagement at our discretion. We reserve the right to modify, suspend, or discontinue any Service (or any part of it) at any time, with reasonable notice where practical.
Each engagement is defined by an agreed scope of work. Any additional work outside the agreed scope is treated as a variation and may incur additional Fees. All variations must be agreed in writing.
Deliverables are handed over to the Client once Fees have been paid in full, unless otherwise agreed in writing. Deliverables are provided "as is" with any agreed post-launch support.
By engaging our Services, you confirm that:
To enable us to deliver Services effectively, the Client agrees to:
Delays or failures caused by the Client's non-compliance with these obligations may result in project delays, additional Fees, or, in serious cases, termination of the engagement.
Fees for Services are agreed on a per-project or per-engagement basis and confirmed in writing before work begins. Prices quoted are exclusive of VAT (where applicable) unless expressly stated otherwise.
Unless otherwise agreed in writing:
Fees paid for completed work or delivered Services are non-refundable. Where a Service is cancelled before completion, we may refund a fair proportion of Fees based on work already carried out, at our discretion. Refunds for third-party costs (hosting, API usage, licences) already incurred are not available.
We reserve the right to suspend or withhold Services and Deliverables if any invoice remains unpaid beyond 14 days of its due date.
Upon full payment of Fees, the Client owns the final Deliverables produced specifically for them (websites, content, workflows tailored to their business). This ownership is transferred as a licence to use those Deliverables for the Client's own business purposes.
We retain ownership of:
Unless expressly agreed otherwise in writing, we reserve the right to reference the Client's project (including screenshots, brand name, and a brief description) in our own portfolio, case studies, and marketing materials.
The Client is responsible for ensuring they have the necessary rights to use any content, imagery, or brand assets provided to us for use in Deliverables.
Our Services often integrate with or rely on Third-Party Services (such as Shopify, Gmail, Google Calendar, CRMs, and messaging platforms). We are not responsible for:
The Client is responsible for maintaining their own accounts, subscriptions, and compliance with each Third-Party Service's terms of use.
Both parties agree to treat as confidential any non-public information shared during the engagement (including business plans, customer lists, financial information, and technical details). Confidential information may only be used to fulfil the purpose of the engagement and must not be disclosed to third parties without prior written consent, except where required by law.
This obligation continues indefinitely after the end of the engagement.
Both parties will comply with the UK GDPR, the Data Protection Act 2018, and all other applicable data protection laws. Where Thryvio processes personal data on behalf of the Client (for example, as part of an automation workflow), we act as a data processor and the Client acts as the data controller.
Full details of how we handle personal data are set out in our Privacy Policy. For engagements involving significant processing of personal data, a separate Data Processing Agreement may be entered into.
We warrant that our Services will be provided with reasonable skill and care, in accordance with industry standards, and by qualified personnel.
Except as expressly stated in these Terms, all Services and Deliverables are provided "as is" and "as available". We do not warrant that:
To the maximum extent permitted by law:
The Client agrees to indemnify, defend, and hold harmless Thryvio, its officers, employees, agents, and subcontractors from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or connected with:
Either party may terminate an engagement:
On termination:
You agree not to use the Site or Services to:
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond that party's reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government actions, labour disputes, power outages, internet outages, cyberattacks, or failures of Third-Party Services.
These Terms, together with any signed proposal, statement of work, or written agreement, constitute the entire agreement between the parties and supersede all prior negotiations, agreements, or understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of the right to enforce it later.
The Client may not assign, transfer, or subcontract any of its rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor or affiliate.
Any notices under these Terms must be given in writing and delivered by email to info@thryvio.co.uk or to the email address associated with the Client's account. Notices are deemed received on the day of transmission if sent during business hours, or the next business day if sent outside business hours.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
Both parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any such dispute.
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. For existing clients, any material changes will not affect ongoing engagements unless expressly agreed. Your continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us:
Email: info@thryvio.co.uk
Website: thryvio.co.uk/contact
Post: Thryvio, 171 Clough Close, Middlesbrough, TS5 5EX, United Kingdom
